We'd like you to join our Product Support team and help us provide delightful civic tech for hundreds of cities across North America.

As a Data Technician, you'll help launch and support customers by importing and exporting their raw data into ReCollect. You'll use some of the latest technologies, you'll interact with people and data from cities all over the world, and your experience will help us as we evolve existing tools and build new ones.

You'll have great peers to work with - folks who will understand the challenges we face and will help you grow and get where we need to be. Our team is geographically distributed, and has many, many years of telecommute experience and working on highly productive teams.

This listing is for a full-time position, based anywhere in Canada with availability to work CST or EST hours. This posting closes at end of day (Pacific) on Friday, November 29, 2019.

What We Are Looking For

The right person for this job will have some experience in a customer facing role - perhaps you've done support work in the past but are looking to expand into a more technical role. You have some knowledge of ETL procedures and you're comfortable manipulating CSV's, Shapefiles and other GIS formats. You will also have some understanding of how to use FME Desktop.

Ideally, you'll have experience working on a distributed team. You'll understand how to keep yourself productive, happy and healthy while working from your home office or co-working space. When we get together a couple times a year for all-hands face-to-face, we hope you'll value the time with your awesome peers!

You'll share and teach, and also have a desire to learn and grow. We are all about learning and getting smarter as we build ReCollect! By the end of your (hopefully long) career at ReCollect, you will be happy, healthy and have lots of new lessons and learnings to share.

You must be prepared for hard work with our small team, as we continue to explore new markets and customer segments. You will need to be comfortable with ambiguity and making decisions to keep our future options as open as possible. You should also be prepared to occasionally carry the weight for others and take on tasks outside of your typical responsibilities when needed.

You will be:

  • supporting our Customer Success team when tricky data issues arise
  • configuring, importing and maintaining data updates from our customers
  • setting up special configurations of our tools to help residents in new ways
  • investigating data related problems and fixing or escalating them
  • helping us think about how to do all of this more efficiently!

We will support you with:

  • A stable and friendly development process and team. (blame-free retrospectives, agile processes, flexible hours)
  • A clear vision of where we want and need to get to. (Stable strategic priorities, no giant swings in the idea du jour)
  • A delightful product and set of tools.
  • Documentation on how existing systems work. (Wikis, code comments and helpful teammates. Not perfect but always improving)
  • Excellent communication & dev tools. (Slack, Github, Trello, Zoom.us, FME ...)
  • Peers with many years of varied development experience.
  • Career growth and opportunity to move into new roles

You will have experience with these technologies:

  • Demonstrated experience working with Safe Software's FME
  • A firm grasp of geospatial data and how to use and manipulate it
  • Spreadsheets - Google Sheets & Excel
  • GIS tools and formats (Esri in particular)
  • And maybe a little bit of scripting or coding

And will have:

  • Strong written and verbal communication skills
  • Ability to self-prioritize your work
  • A second language (ideally French!)

Our customers are mostly local government organizations, and you'll get to interact with them and help provide the legendary customer service that we have become known for.

Most importantly, we want you to be bright and fun. We also want you to care about a greener planet, happy citizens, and more efficient governments.

If this sounds like a good fit for your skills, and you are up for a challenge in the civic technology space... please get in touch and tell us why you are uniquely qualified to join our team.